Family Support

Hello everyone, I am Michelle Hellend and I am the Family Support Officer and one of the Deputy Safeguarding Officers at Harvills Hawthorn Primary School.

At Harvills Hawthorn, we understand that many children and families experience difficult times which can make a happy, successful school and home life a struggle.

If you have worries or concerns about your child, you can always talk to their class teacher or the Headteacher as they know your child well and can work with you to address any issues. However, if you might feel unable to do this or there may be other problems which you may need help or support with, please do come and see me. One of the roles of a Family Support Officer is to work closely with children and families who may be experiencing difficulties; this could be as simple as a misunderstanding with friends or it could be a more complex issue such as bereavement or a change in family circumstance. It may be that the support is needed for a short while or it could be a longer process. At Harvills Hawthorn Primary School, the emotional welfare of our pupils (and families!) is of the greatest importance and having a dedicated Family Support Officer enables these issues to be given the time and care needed to be sensitively and compassionately worked through together. We seek to break down the barriers to learning and help you to deal with challenges in a positive way so that all the children can be successful and make good progress.

I listen without judgement and appreciate parents' and carers' issues. I can offer suggestions and advice for individuals and families on behaviour management, boundaries, routines, school attendance, punctuality and healthy eating to name just a few. I can also refer and signpost to other services available within Sandwell to help you find solutions.

I also work with families who are going through difficult times including relationship breakdowns, bereavements, mental well-being and financial hardship.

In consultation with parents and carers, we can put strategies and support networks into the school day to work through any issues your child(ren) may face such as: anger management and control, key school transitions, development of pupil self-esteem and confidence, friendship issues or family issues like bereavement, a new baby in the family or parents' separation or divorce.

Would you like a friendly chat? Do you know where to go for any advice and support? Do you know what’s going in your area? Please contact me to make an appointment on 0121 557 1034.